Field Services

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FCG Field services

Why worry about your remote locations when FCG can handle all your onsite support, not matter your location in the US. FCG can provide on-site technical support within 24 hours to handle simple and complex problems. FCG's flexibility allows you to have a service on demand without the costs of maintaining your own IT department. 

 

Hardware installation services

FCG's Hardware Installation Services consist of the following offerings:

  • Project Management
  • Deployment Management
  • Multi-Level Installers
  • De-installation & Storage
  • Pre-Installation Site Visits
  • Data Cabling
  • CCTV Installation
  • Component Upgrade
 

Staging services

FCG's Staging Services consist of the following offerings:

  • Gold Image Creation
  • Gold Image Management
  • Solution Staging
  • Component Labeling & Packaging
  • System Testing & Validation
 

Helpdesk services

FCG's Helpdesk Services consist of the following offerings:

  • Call Center Services
  • Levels 1, 2, & 3 Helpdesk
  • Vendor Managment
  • HDI Certified 
  • Command Center Services
  • Temporary Call Centers